How will I receive my order?
At BASKO we value our customers and we treat every order with care.
Therefore BASKO is perfectly suitable to give as a present to those whom you admire and/or if you value yourself.
All our orders are handled with care and consist out of:
Gift box
Wrapping paper
Poly bag
Product tags
*Hat bag (for our hat-collection)
*Tote bag (orders above €150,-)
Click HERE for our unboxing experience.
What size do I need to order?
Our products all fit true to size.
However - we have created an astonishing size guide page where we give more information per each size to have a better indication which size to wear that matches your body type.
What are the delivery times per country?
All our products are being shipped from our warehouse in the Netherlands.
Every order placed before 16:00 on working-days will be shipped on the same day.
Netherlands:
If you live in the Netherlands and you place your order before 16:00 - you will receive your order the next day.
Rest of Europe:
You will receive your order between 2-4 working days.
UK:
You will receive your order between 3-5 working days.
US:
You will receive your order between 5-7 working days.
What are the shipping costs per country?
Below an overview of all the shipping costs per country:
EUROPE:
Austria: €14
Belgium: €10
Bulgaria: €24
Croatia: €18
Cyprus: €42
Czechia: €18
Denmark: €14
Estonia: €18
Finland: €18
France: €11,50
Germany: €11,50
Greece: €18
Hungary: €18
Italy: €11,50
Ireland: €18
Latvia: €18
Lithuania: €18,50
Luxembourg: €24,50
Malta: €42
Netherlands: €6,95
Norway: €34
Poland: €14
Portugal: €14
Romania: €18
Slovakia: €18
Slovenia: €18
Spain: €11,50
Sweden: €18
Switzerland: €34
OUTSIDE OF EU:
United Kingdom: €25
How can I track my order?
Once you have placed an order you can track your order through via our order tracker page.
How can I return a product?
Our 14-Day Return Window:
You have up to 14 days from the day your order was delivered to return any items.
Condition of Items:
Please ensure that the items you’re returning are in their original condition, with all tags still attached. This means the item should be unworn, unwashed, and in the same state as when you received it
Returning Multiple Orders:
If you’re returning items from multiple orders, please use the original boxes and return labels that correspond to each order. This helps us process your returns accurately.
How to start my return process?
Click HERE to access the returns page.
Read all our return-criteria and click on the button to start your return process.
How can I get notified for your newest collection?
You can get notified for our newest collection by subscribing to our newsletter.
And on our COMING SOON product detailed pages we allow you to add your e-mail address to get notified when our products are available online for purchase.
ALSO - don't forget to follow us on our social media channels to keep updated on our newest collections!
FACEBOOK
INSTAGRAM
TIKTOK
YOUTUBE
What are the wash/care instructions for our products?
- Machine wash cold at 30 degrees.
- Wash inside out
- Do not bleach
- Do not dry clean
- Do not Iron
Where is BASKO located?
Our headquarter is located in the Netherlands and all our products are being shipped from our warehouse in the Netherlands.
How do I log into my accout?
You can login to your account to view your previous purchases, order status and edit your preferences.
To login to your account click HERE.
How can I get in contact with you?
You can contact us via various channels:
- Click HERE for our live-chat
- Per e-mail info@baskostore.com
- Through our contact form
- Or via our Social media channels.
FACEBOOK
INSTAGRAM
YOUTUBE
TIKTOK
